Delivery Policy

Welcome to OFF HAND RUGS. Our goal is to ensure you receive your order promptly and in excellent condition. Here’s everything you need to know about our delivery process:

1. Delivery Timeframes

• Orders are processed within 1-2 business days. Delivery times vary based on your location and the shipping method chosen.
• Standard delivery typically takes 10-15 business days. Expedited options are available for faster delivery.

2. Delivery Methods

• We offer multiple delivery options to accommodate your needs, including standard and expedited shipping.
• Delivery times are estimates and may be affected by external factors such as weather or carrier delays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the weight, dimensions of the rug, and delivery location.
• All shipping fees will be clearly displayed before you finalize your purchase.

4. Delivery Locations

• We deliver globally
• We do not deliver to P.O. Boxes or APO/FPO addresses.

5. Tracking Your Order

• Once your order is shipped, you will receive an email with tracking information. Use this to monitor your delivery progress.

6. Delivery Issues

• If you experience any issues with your delivery, such as delays, damages, or lost packages, please contact our customer service team immediately for assistance.

7. Signature Requirement

• For certain high-value orders, a signature may be required upon delivery to ensure secure receipt.

For any questions or additional support, please reach out to us at offhandrugs@gmail.com.

Thank you for choosing OFF HAND RUGS!